FAQ | Shipping and Returns

Frequently Asked Questions

Are Golden Leaf Lab products high quality?

If you are looking for quality assurance on the products you buy then look no further than Golden leaf lab. We are truly dedicated to providing the highest quality products and literally go to the extra mile to source original and genuine raw materials and extracts, which are made from raw material to finished product in the UK to Good Manufacturing Practice (GMP) standards.

GMP offers complete quality assurance; it is a set of strict pharmaceutical regulations, codes, and guidelines that ensure that products are constantly manufactured and controlled to a high standard which is suitable for use. GMP is highly regarded as it verifies manufacturing excellence and demonstrates a manufacturer’s ability to produce products that meet both the industry’s high standards of quality and safety as well as label claims, for consistently reliable clinical outcomes.

No matter which country the raw materials are sourced from, Golden leaf lab’ GMP approved products are manufactured with strict compliance to the GMP pharmaceutical guidelines in the UK.

Are your products cruelty free?

Yes, Our products are only tested on the guys & girls in our company, and no other animals. Golden leaf lab is 100% cruelty-free and we do not test our products on animals. We love all animals.

How much Postage and Packing do you charge?

Right now were offering FREE Delivery in the UK to all orders over £100

UK Standard Delivery (3 – 7 days): £3.99 – All orders under £100

• International Delivery (Approx 5 to 10 working days): We can now ship orders internationally the New Zealand, United States (US), India, Japan, Singapore, Canada and Australia for £9.95

• International FREE Delivery (Approx 5 to 10 working days): We can now ship orders internationally the New Zealand, United States (US), India, Japan, Singapore, Canada and Australia for FREE when you spend £100+

If you live in a country not mentioned above, please contact us first for a quote and we will do our best to get you a good shipping rate.

UPDATE 23/09/2018 – European shipping rates

We are offering FREE Delivery in the following European countries for all orders over £100

France, Germany, Italy, Spain, Belgium, Bulgaria, Croatia, Czech republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden.

European Standard shipping 5-10 days and under £100 spend is charged at £3.99

FAQ About CBD & Hemp

1) WHAT IS CBD?

CBD (cannabidiol) is one of over 60 active chemical compounds (or ‘cannabinoids’) in the marijuana plant. It’s usually the second-most abundant cannabinoid, behind THC.

2) DOES CBD COME FROM MARIJUANA OR HEMP? AND WHAT’S THE DIFFERENCE BETWEEN THE TWO?

Marijuana and hemp are two different varieties of cannabis that come from the same species of plant (Cannabis sativa L). In general, CBD is found abundantly in both.

However it’s important to note that CBD is typically found in the seeds and stem of marijuana – not in the flowering buds (which is the part that you smoke). The hemp plant is an entirely different strain of cannabis that contains high quantities of CBD throughout (stem, buds, etc), and practically zero traces of THC. If a hemp plant contains more than 0.3% THC, it is then technically a “marijuana” plant. Most all CBD-based products come from the industrial hemp plant.

3) WHAT’S THE DIFFERENCE BETWEEN CBD AND THC?

THC affects the brain by binding to naturally-occurring CB-1 receptors in the central nervous system. CBD is a differently-shaped molecule that binds to CB-2 receptors in cell and body tissues outside the central nervous system.

4) WILL CBD GET ME HIGH?

No, CBD will not get you high. Like we just said THC is the molecule that binds to receptors in our brain and is the one responsible for the psychoactive effects of marijuana.

In fact, CBD is antagonistic to the marijuana high; it actually prevents THC molecules from binding to the brain’s receptors (hence the reason why it’s often used to subdue the ‘paranoia’ effects of super-potent THC strains).

5) HOW DO I TAKE CBD?

Most CBD medications are taken orally via oil drops that are placed under the tongue and held for 60 seconds before swallowing. Topical creams and ointments are also effective.

6) WHAT IS CBD OIL?

CBD oil is a liquid cannabis extract that contains virtually pure CBD. It’s commonly made from seeds of the hemp plant (CBD hemp oil) and the stem of industrial hemp.

7) HOW DOES CBD WORK?

CBD functions by binding to cannabinoid receptors in the body’s endocannabinoid system. These receptors have been found in virtually every cell and tissue type in the human body (hence the seemingly endless array of CBD uses).

8) IS CBD LEGAL?

In states where medical marijuana is legal, any CBD product (whether it comes from hemp or marijuana) is of course perfectly legal. Outside of these legalized states (including shipping from legal to non-legal states), things tend to be a little less clear.

According to ProjectCBD.org, “Federal law prohibits U.S. farmers from cultivating hemp as a commercial crop, but the sale of imported, low-THC, industrial hemp products is permitted in the United States.”

Technically, this means that as long as the CBD product (oil, vape, topical, etc) is produced from the seeds and stalk of the industrial hemp plant (with less than 0.3% THC), it is permissible to buy, sell, and ship across state lines. (However, in articles like 2014’s Farm Bill, the exact rule seems to be a little less clear).

All in all, the fact remains that millions of people buy and use CBD products every day of their lives, and the medication is only getting more popular and widespread with each passing day.

9) How do I Read CBD Oil Third Party Lab Reports?

The only way to truly know what’s in a bottle of CBD oil is to read the third party lab reports. Third party lab results will tell you important things like the purity of the product, the cannabinoid and terpene profile and whether harmful toxins may be present.

Since they provide such valuable product information, we recommend that you only buy CBD oil from companies who make third party lab reports readily available. All reputable brands make them easily available either on their website or upon request.

10) IS CBD NATURAL?

Yes, CBD is a 100% naturally-occurring chemical compound that comes directly from the cannabis plant. It is not synthetically made.

11) DO ALL MARIJUANA STRAINS HAVE CBD?

Not all marijuana strains have CBD in their flower buds. But yes, every cannabis plant (whether it’s marijuana or hemp) will have CBD in the stem and seeds.

12) HOW IS CBD ISOLATED FROM THE CANNABIS PLANT?

CO2 extraction is the best method to extract pure CBD isolate, in which state it exists as a clear/white crystal. This method is preferred over other methods because it leaves practically zero traces of chemical contaminants in the end product.

Alcohol extraction is another method, wherein a liquid such as ethanol, butane, or hexane is run through raw plant material to extract the CBD and then evaporated to leave only the active cannabinoid. This can be a dangerous method because it’s prone to leaving excess traces of the butane or hexane chemicals in the extract.

Also, infusing vegetable oil (i.e. olive oil) is another effective way of extracting CBD. All you do is grind up the raw plant material, decarboxylate (heat) it, and let it sit in boiling (100-deg Celsius) oil for about 2 hours.

13) ARE THERE SIDE EFFECTS OF USING CBD? IS IT SAFE?

The only significant danger/side effect of the drug is in vaping CBD oils that were produced using a thinning agent, such as propylene glycol. When burned/vaped, propylene glycol produces formaldehyde, which is a known carcinogen. CBD oils produced by CO2 extraction are much safer and more pure than oils that were produced with liquid alcohol/thinning agents.

Other than that, most research has concluded that CBD is perfectly safe with no known side effects, though some users have reported drowsiness, light headed, low blood pressure, and dry mouth. Also, some patients with Parkinson’s Disease have reported an increase in tremors.

14) CAN I COOK WITH CBD?

Absolutely! CBD infused oils are a fantastic ingredient to cook with.

15) ARE THERE MEDICAL STUDIES ON CBD?

Thousands of scientific/medical peer-reviewed studies have been carried out specifically on CBD. Project CBD is a non-profit organisation strictly dedicated to documenting the research progress on this incredible drug.

16) WHAT ABOUT CBD TOPICALS… DO THEY WORK?

CBD topicals have proven effective for skin conditions like psoriasis and eczema, as well as for localised muscle soreness and joint pain resulting from arthritis-induced inflammation.

17) WILL CBD SHOW UP ON A DRUG TEST?

A high-quality CBD product with minimal THC is incredibly unlikely to show up on a drug test. However, low quality CBD products may contain more traces of THC than they claim, in which case it is possible for a screening to pick up on the drug. (Research has shown that people who consume 6 mg of THC per day have a 25% chance of failing a drug test. This translates to about 2,000 mg per day of CBD oil with a THC content of 0.3% or less).

18) HOW DO I KNOW WHAT DOSE OF CBD TO TAKE?

This one is tricky because it of course depends on what you’re using the medication for, and also on how b the product is. For effective treatment of the majority of conditions, most people use between 10-50 mg of CBD per day total. (For reference, 1 mL of a potent oil might contain 50 mg of CBD. Make sure you read the label on your product to ensure proper dosing.

19) HOW DO I KNOW IT’S SAFE TO PURCHASE CBD ONLINE?

To ensure the legality of buying CBD products online, you need to make sure the company you’re buying from is reputable and that the product was made from industrial hemp with less than 0.3% THC content. While transporting marijuana across state lines (from legal to non-legal states) is against the law, transporting hemp and hemp-based products is safe. Remember, millions of people all over the US (and the globe) are using CBD products every day to effectively treat their medical conditions.

FAQ About Orders

What is the delivery time once I have submitted my order?

With our ‘Same Day Dispatch Guarantee’ (excluding weekends and public bank holidays in the UK) all orders placed before 1.00pm will be dispatched on the day of receipt. Orders placed after 1.00pm are guaranteed to be sent on the next working day. For our express delivery service orders must be placed before 1.00pm Monday to Friday to arrive the next working day. For our standard delivery service we advise approximately 2-3 working days for delivery.

Where do I go if I can’t find the product I want to order?

There are two facilities available to you to search for the products you are looking for. By either typing the product name or description in the ‘Product Search” facility at the top right of any web page, or if you know the product code for the product you are looking for, you can enter the product code into the search bar. You can also shop by category for easy navigation.

If you cannot find the product you are looking for, please do not hesitate to call our Customer Services on 0871-245-9223  where one of our staff will be happy to help.

How can I view the status of my order or change my account details?

At Golden leaf lab we can track the progress of all orders being delivered to a UK address. Please call our Customer Services Department on 0871-245-9223  to speak to a member of our team who will be happy to provide you with live details of your order.

Who do I need to contact if I’m having trouble logging in or have a general query?

If you have any queries regarding our website or our products please do not hesitate to call our Customer Service Department on 0871-245-9223   or contact us via email hello@goldenleaflab.com

Who do I contact if I receive the incorrect items or my products have been damaged in the post?

In the unlikely event that your order arrives damaged or you have received the incorrect products, simply call our Customer Services Department on 0871-245-9223   who will be happy to ensure that you are re-sent the correct products without delay.

Can I return my products for a refund or exchange?

At Golden leaf lab we offer a ‘No Quibble’ Refund or Exchange Promise which is a 30 Day Money Back Guarantee! We are so confident that you will love our products that if for any reason you are not completely satisfied with your purchase, we will give you your money back with our 30 day no quibble promise. Please contact our Customer Services Department on 0871-245-9223  for further assistance.

For information on how Golden leaf lab uses your personal details please refer to our Privacy Statement.